We already had plans to use this great group of people when we lost a pet. We did not plan on losing one so soon. All staff were so accommodating and caring through the entire process. We have met some of the staff through events and every time we see them, they are absolutely amazing. The hand carved wooden box is perfect, the prints and paw print are also perfect, and they had even more items that made his memory even more meaningful (who could have thought that was possible). They truly went beyond our expectations and I highly recommend reaching out to this team during a time of grief. I wanted to especially thank:
-Marie for being so patient and walking us through everything, she is so thoughtful. We had to hold Onyx for a week as we were waiting for our DNA kit. P.S. we hope you are feeling better from having a sore throat.
-Andrew for showing such kindness and support, as well as delivering a great walkthrough of all our boy’s keepsakes at pick up.
-Leslie for the lovely note which brought us to happy tears.
We hope we are not back too soon, but when that time comes we know our pets are in great hands.
November 6, 2018