I cannot say enough amazing things about this company. They truly care about your pets. They are picked up respectfully in a blanket or gurney and taken to the facility. My gifts were so nice including not only her ashes but personalized notes, paw prints, certificate and information to help with frie ring. I know she was in the best hands and am so grateful for this company. I am also very happy they are able to order me a custom gift and keep her prints on file. Thank you from the bottom of my heart ❤️